Office Hours

Day Hours
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday & Sunday
8:00 am – 5:00 pm
8:00 am – 5:00 pm
8:00 am – 5:00 pm
8:00 am – 5:00 pm
8:00 am – 4:00 pm
Closed

Appointments

Dermatology Specialists of Charlotte requires each and every patient to present a current and valid insurance card at every office visit. Your appointment will be rescheduled if needed. A current and valid photo ID will be required for each visit. This requirement is in conjunction with the Federal Trade Commission’s new Red Flag Rule Program in an effort to help protect you from identity theft. Thank you for your cooperation in helping Dermatology Specialists of Charlotte protect you!

To schedule an appointment or for questions, please call  704-943-3714.

Work-in Appointments
We accommodate work in appointments on an as needed basis for our established patients. There is also a wait list that will notify you of an appointment cancellation and offer you an earlier appointment as they become available. For the schedule to work optimally, we need your cooperation on the cancellation policy below.

Follow up Appointments
These appointments are scheduled in order to best care for your skin. Many skin conditions require close monitoring and adjustment of the medication for best results. Many medications require monitoring on a regular basis due to their possible side effects. Your follow up appointments are important for your health.

Virtual Consults are available for the convenience of our patients. The service is only provided to established patients of the practice for routine follow up of current problems.  Only 1 problem can be addressed per Telemedicine visit.  This is not the best format to diagnosis and treat new problems.  We prefer that you come into the office, but understand that sometimes this is not possible.  This is designed for those times, not in lieu, of regularly scheduled visits.  A flat fee of $59 will be applied for use of the service.  Submit your question along with a picture and our office will answer within 24 business hours.  Click here for more information about virtual consults

Appointment Cancellation Policy
Please call our office to cancel any appointment at least 24 hours prior to the appointment. Canceling your appointment with a reasonable notice allows us to offer this appointment to someone else who may need to be seen right away. We do not overbook to compensate for “no show” appointments. We can keep an optimal schedule only if you keep or cancel appointments as requested. This allows for a time efficient encounter for both the patient and the physician. There is a fee for no show or late cancellation, click here for more information about our fee for cancellations.

Inclement Weather Policy
Dermatology Specialists of Charlotte will post delays and closings on the following TV channels by 6:30 am: WSOC (Channel 9), WBTV (Channel 3) and WCNC (Channel 36). These stations also have websites that will post this information. DSC will post a message on this website as well. If no messages are posted, then DSC is open during our normal business hours.

Phone Calls

Please call 704-943-3714 during office hours for all non-emergency situations, including appointments, prescription refills and non-urgent questions. If you need to reach the doctor, please leave your message on the nurse’s line for your doctor. Do not leave messages on the after-hours line for the physicians during business hours.

Emergencies

For a life threatening emergency, please call 911 immediately. For non-life threatening emergencies that cannot wait until office hours, please call the appropriate office, pick the option for the after-hours line and you will be forwarded directly to your physician. Non-emergency calls will be returned the morning of the next business day.

Prescriptions/Prescription Refill Policy

We regret that we cannot refill any prescriptions when appointments are missed. Please reschedule the appointment and ask for refills then. No prescription will be renewed if more than 1 year has passed since your last visit. Oral medications and some topical creams require more frequent visits.

Please check with your pharmacy if you are unsure if you have any refills left.

You may call our office and leave a message on the nurses’ line with your name, birth date, name and dosage of medication, preferred pharmacy name and number and instructions. We can mail, fax or have the prescriptions at the front desk for you to pick up. Please allow 24 business hours for any refill. The on call physician after office hours will not refill medications.

Insurance/ Payment Options / Billing and Insurance

Dermatology Specialists of CharlotteWe welcome new and existing patients and accept most insurance plans. If we are participating providers for your insurance plan, you will be responsible for your co-pay and deductibles at the time of your visit. Co-payments and payments for services must be paid at the time of service. We accept cash, checks, debit cards, Visa, MasterCard, Discover and American Express.

We will file your health insurance for you. Any additional money due based on your insurance explanation of benefits forms will be due immediately upon notification by us or your insurance company. We accept payments in person, via mail or over the telephone. We do not have an online payment option at this time.

Many insurance companies consider minor procedures such as skin biopsies, liquid nitrogen treatment for pre-cancers, warts and removal of inflamed moles and keratoses to be surgery. Any surgery deductibles or coinsurance would then apply. Your insurance company makes this decision, not DSC. All coding is performed according to the evaluation and treatment provided to the patient using AMA (American Medical Association) guidelines. There is no variability in this coding.

Will insurance consider my visit Preventive Care?  The short answer is no, we do not bill preventive care visits.  What qualifies as preventive care is defined by insurance companies and skin care does not currently fall under their definition.  Also, the AMA puts out different CPT codes for regular office visits and preventive care visits.  Almost all skin exams will be coded and billed as a regular office visit.

 

Most skin exams are considered problem-oriented, where patients come in for something specific: a new mole with irregular borders, acne or warts that aren’t responding to over-the-counter treatments, skin tags that get cut when shaving, or any multitude of other problems. In each circumstance the patient has a chief complaint, or a physically apparent reason for coming in, which means it is not considered preventive care or a wellness visit. When we start talking about “skin cancer screenings” or “full body skin exams” is where things get a little tricky.

The majority of patients who come in for skin cancer screenings or full body skin exams have noticed a new or changing lesion and they say to themselves, “I might as well get everything checked out while I’m at it.” This would still fall into a problem-oriented visit because the patients are presenting with a specific illness. Some patients may have a history of skin cancer, so they schedule their skin check and the dermatologist will find and possibly treat some lesions during the visit. This again won’t be considered preventive, mostly because a procedure was performed, but also because the patient is symptomatic.

Still other patients may just like their dermatologist and come in to get their skin checked regularly. We think that’s great! And we generally recommend at least annual full body skin exams depending on age and medical history; however, insurances don’t cover skin cancer screenings as preventive care and it’s often inappropriate for us to bill that way.

Visit the U.S. Preventive Services Task Force website for more info on why skin cancer screenings aren’t preventive care. Also see a list of preventive services covered by Medicare.

Any procedures considered to be cosmetic are not covered by insurance and therefore, payment is expected at the time of service. We cannot file any service to insurance that is cosmetic. We will notify you if we believe a planned procedure is cosmetic and discuss costs prior to performing the procedure.

Your coverage is determined by the administrator of your plan, usually the employer and the insurance company. Each insurance company has multiple plans based on these negotiations with employers. Check with your plan administrator for specific details.

In general, you pay a copay for each visit, whether for a new problem or the follow-up of one. Your plan may also have a deductible or coinsurance.

  • A deductible refers to the amount of money you have to pay before your insurance company pays for any health benefits. Once you meet this amount, your insurance benefits go into effect.
  • Coinsurance, also known as percentage participation, translates into the insurance company paying a certain percentage of your health care bills, while you pay the remaining percentage.
  • Refer to your health insurance benefits booklet for your specific benefit level.

Insurance Carriers

  • Aetna
  • BCBS of NC
  • CCN
  • Cigna
  • First Health
  • Great West
  • Humana
  • Multiplan, Inc.
  • Medcost
  • Medicare – traditional and Railroad
  • Partners Medicare
  • Mutual of Omaha
  • Premier Health
  • Primary Physician Care
  • Provider Select (FedEx)
  • Southcare PPO
  • United Health Care
  • USA Managed Care Organization
  • Wassau
  • Wellpath

We are not currently participating with PHCS nor Medicaid. Please refer to the above list or call us with questions at
704-943-3714 or email billing@dscmd.com.

CareCredit®
We now offer CareCredit® services. CareCredit® gives you convenient payment options so you can get the procedure you want, when you want it. It’s easy to apply. With three simple steps, including an instant approval process, you can say goodbye to the waiting time and get your treatment sooner

 

 

 

 

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Rating: 10 out of 10 (from 15 votes)